Our maintenance agreements encompass everything your business needs for the duration of your agreement with us.
Here at Clarity Copiers High Wycombe, we pride ourselves on our single contract agreements to manage all your businesses copier needs.
From Consumable replacements to account management and support agreements, we cover it all.
Our systems can monitor the volumes of paper you are processing per device on a daily basis.
Most machines have a processing volume recommendation or length of time recommended before a service is required.
Our team will handle these processes for you and schedule the necessary times for our engineers to visit you on site.
Being able to monitor the processing of your devices, we are able to accurately predict when your machines will require replacement parts and toner cartridges.
Alternatively you can also call us and request these directly over the phone.
On-site and remote support is all handled within your single agreement, alleviating the stress of multiple contracts.
You can either call us directly or log a support ticket with us via the website and our team will be in touch. In most instances we are able to resolve any issues directly over the phone or remotely.
Failing that, we can arrange a suitable time for one of our engineers to visit you on site as soon as possible.
Answers to additional questions can be found below, should you need any further information please don’t hesitate to call us directly on 01628 527 370 or contact us via one of the forms on our website.
If you are trying to place an order via our website and a product is out of stock then please contact us directly.
If you have already placed your order and a product (or products) have recently become unavailable then a member of our team will be in touch to make you aware of any delays. You can check that status of your delivery by contacting our customer service team on 01628 527 370 at any time.
Understanding what devices need to go to what buildings, floors or departments will really help. Also putting us in touch with your I.T and Network teams will be a great step in streamlining things. Please also take into consideration things like the following.
This depends on the size of the order and a variety of different variables such as having all the necessary information in place before our engineers arrive on site. Namely things like, where machines need to be delivered to, access points being available to relevant areas of the building or buildings, relevant staff being made aware of the delivery and information being available in order for us to configure the machines on your network or devices.
The quicker this information is provided to us the more efficiently we can plan and schedule your delivery. Failing to do so may cause unnecessary delays at various stages of the process. Once we have all the necessary information to hand our logistics and technical team will be better equipped to determine the amount of time required to complete your delivery and installation.
Yes we provide device training to staff for new machines and software. Additional training may be required by a separate team should you be using PaperCut Software for your print management and workflow automation needs. We will be in touch to arrange suitable times with various team members or departments to minimize impact to your daily routine.
If you have an existing supplier then typically they will arrange for the collection of the legacy machines. It’s worth scheduling their collection in alignment with the delivery of the new devices. Perhaps arranging for them to be collected by the end of or following working day.
If you need the machines relocating to another department or site or have them recycled, then we do charge a fee for this so please ask a member of the team if this is something we need to factor in.
In the event that something may potentially impact your delivery date then you will need to notify us as soon as possible so what we can re-arrange for a more suitable time. This could relate to things such as:
Our maintenance contracts make your life super easy. Using our print management software we can calculate how much paper you are using on a daily basis and guestimate when your machines will run out of toner. Not only that, should you have any problems our support team are available to assist either remotely or on-site should you need us. We have rapid call out times and you can easily log a support ticket with us either via our website or over the telephone.
An installation plan will be outlined before our technicians arrive, this will ensure that an appropriate team will be available to complete the necessary works.
Things that may impact delivery time will be access being unavailable to the building and accurate information not being provided to install software and connect machines to your networks. In the very unlikely event that not all works are able to be completed in the agreed timeframe then a ticket will be logged in the system and a member of the team will be in touch to discuss the next steps in more detail.
No, software is not covered as part of the maintenance agreement.
Unit 11 Treadaway Technical Centre
Treadaway Hill
Loudwater
High Wycombe
Buckinghamshire HP10 9RS
For all your print, lease, scan and copy based solutions Clarity Copiers High Wycombe are here to help. We can handle any scale of project from small office teams to multi-site enterprise organisations across the country.
Simply fill in the form below and one of our friendly sales team will be in touch to discuss your requirements.
